How Do I Upload My Door Rates

To upload your door rates, go to the Services section of your Rate Card and select, for each location, whether services will be provided directly or through a third party. Once your card fees are complete, continue to the Set Door Fees section to upload your door rates.

Follow the steps below to set up and submit your fees correctly:

Choose Where You Will Provide Door Delivery

First, indicate where you will offer door delivery services.

1. In the Door Fees section, click on Door Services. Here you will find a table listing your selected locations and their corresponding countries, along with a Door Locations Supported box.

2. The country where the shipment is located will be selected automatically.

3. If you would like to support additional countries, enter the country name in the Door Locations Supported search box and select it from the list.

Set Up Your Door Fees

Before entering your rates, choose how you would like to structure your pricing. You have two options:

Set Different Rates for Each City

1. Select your preferred fee structure from the dropdown menu.

2. Download the personalized CSV template provided. The template is generated for the fee structure you picked, so download it after choosing the structure rather than before.

3. Open the file in a spreadsheet program such as Excel or Google Sheets.

4. Enter your rates according to the selected pricing structure.

5. Upload the file back into the platform, by dragging it onto the upload area or by selecting it.

6. Click Save and Continue.

The column guide

The upload area has a Show the full column guide control. It lists every column in the template with what goes in it and what it accepts, and marks each one Required, Optional, or Not imported. Columns marked Not imported are carried for your own reference and are ignored on upload.

The port column matches the Rate Card's shipping product: air cards use Airport Code and ocean cards use Ocean Port UNLocode. A file whose rows carry the wrong kind of port code for the card is rejected, and the message names the offending codes.

Note: Problems are reported beside the upload area rather than in a pop-up, and nothing is saved until the file is accepted. Correct the file and upload it again.

Apply the Same Rate to All Cities in a Country

1. Select your fee structure from the dropdown menu.

2. Enter the charges directly into the platform.

3. The pricing applies to every city within the selected country, for that port.

4. Click Save and Continue.

Remote PickUP

This section is optional. This rate applies only to cities not explicitly listed in your uploaded CSV and is considered Full Truckload in size.

1. Enable the Remote Area Door Rate toggle.

2. Select your fee structure from the dropdown menu.

3. Enter the charges directly into the platform.

4. Click Save and Continue.

Note: This rate does not account for islands or water barriers. If your country has delivery locations on islands, this option is not recommended.

Fee structures are set per port

Whole-country rates and remote delivery rates follow each port's own fee structure, for Ocean FCL, Ocean LCL and Air alike. Each port is priced on its own, and each can be enabled or disabled independently of the others.

This means a Rate Card covering several ports can price them differently, and a port you have not set up does not inherit another port's structure.